Welcome to Collier Row Florist. These Terms & Conditions govern your use of our website and the purchase of products and services for flower delivery in Collier Row and the surrounding areas. Please read them carefully before placing your order. By using our website and placing an order, you agree to be bound by these Terms & Conditions. These Terms apply to all customers ordering for delivery in Collier Row and neighbouring localities.
In these Terms & Conditions, 'we', 'us', and 'our' refer to Collier Row Florist. 'You' and 'your' refer to the person purchasing our goods and services through our website. 'Order' means any purchase of flowers, bouquets, arrangements, plants, or any related products or services made through our website for delivery within our service area.
To place an order for flower delivery to Collier Row or surrounding areas, browse our online store and add your chosen items to the shopping cart. Once you are satisfied with your selection, proceed to the checkout and fill in the required information including recipient’s address, delivery date, and any personalised message. Please ensure all details are correct, especially the delivery address and contact information, as we cannot be held liable for delays or non-delivery resulting from incorrect information.
You will have a chance to review your order before confirming payment. Once your payment is submitted, you will receive an order confirmation notification. This confirmation does not mean your order has been accepted; acceptance of your order occurs once we dispatch the products for delivery. We reserve the right to refuse or cancel an order for reasons including but not limited to: product unavailability, errors in the product or pricing information, or inability to fulfil the delivery request within the requested time frame. If an order is refused or cancelled by us, any payments received will be refunded promptly.
All products are subject to availability. As flowers are natural products and subject to seasonal availability, we reserve the right to substitute items within your order with products of equal value and similar style, form, and colour. We will always endeavour to notify you of any substantial changes, but minor substitutions may be made without notice.
Prices for all products are clearly displayed on our website and are inclusive of VAT. Delivery charges may apply and will be displayed at checkout before you finalise your order. We accept the payment methods indicated on our website at the time of your purchase. Full payment must be made at the time of placing your order.
We use secure payment gateways and do not store your payment card information. It is your responsibility to ensure you are entitled to use the payment method provided. If payment is declined or not received, we reserve the right to cancel your order and refuse delivery.
We offer local delivery across Collier Row and the surrounding areas as specified during checkout. Delivery dates and times are selected by you during the order process and will be respected to the best of our ability. However, delivery dates and times cannot be guaranteed, particularly during peak periods, adverse weather conditions, or unforeseen circumstances beyond our control.
If there is no one available to receive the delivery at the specified address, our drivers will follow your delivery instructions (where provided), or may leave the flowers in a secure location or with a neighbour. In the absence of suitable arrangements, a delivery card will be left and you may be required to arrange for collection or re-delivery. We are not responsible for failed deliveries due to incorrect address details or if recipients are not available to accept delivery.
You may request to amend or cancel your order by contacting us as soon as possible after placing it. We will do our best to accommodate your request if preparation or dispatch has not begun. Once your order has commenced preparation or has been dispatched, amendments or cancellations may no longer be possible.
For orders cancelled before preparation, refunds will be processed to your original payment method. In the event amendments are possible, any differences in product value must be paid or will be refunded as appropriate. Special events such as Valentine’s Day, Mother’s Day, and Christmas may be subject to additional cancellation terms. Please check our seasonal policy updates for more details as these become available.
For customers acting as consumers, you have the right to cancel an order for a full refund within 14 days of purchase, except where perishable goods (such as fresh flowers) have already been prepared or dispatched. Our fresh flower arrangements are made to order, and by agreeing to these terms you recognise your right to cancel may be limited once product preparation has begun.
As flowers and plants are perishable goods, returns are not generally accepted. However, if you are not satisfied with the condition or quality of your delivered flowers, please contact us within 24 hours of delivery. Where appropriate, we will offer a replacement, partial refund, or full refund based on the nature of the concern and with reference to photographic evidence where required. Refunds will be processed to the original payment method used for the transaction.
We take every care to ensure our products reach you in excellent condition. However, our liability to you in connection with any order is limited to the value of that order. We are not responsible for any indirect, incidental, or consequential loss or damage arising in connection with the product, its use, or delayed delivery.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any matter for which liability cannot by law be excluded or limited.
You are responsible for providing accurate details for delivery, including recipient information and any special instructions. You must use our website and services only for lawful purposes and in accordance with these Terms.
Your privacy is important to us. Personal details provided in connection with your order are handled in compliance with applicable data protection laws. These details are used solely for order processing, delivery, and customer service purposes.
All content, images, product descriptions, and branding on our website remain the intellectual property of Collier Row Florist. Reproduction or use is prohibited without our written consent.
We are not liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control, including but not limited to acts of God, fire, flood, strikes, or governmental action.
These Terms & Conditions and any contracts for the purchase of goods through our website are governed by the laws of England and Wales. Legal disputes will be subject to the exclusive jurisdiction of the English courts.
We may amend these Terms & Conditions from time to time. Updated versions will be posted on our website. By continuing to use our website, you accept and agree to be bound by the most recent version.
If you have any questions about these Terms & Conditions, your order, or any other aspect of our service, please contact us via the details provided on our website. We are committed to fair trading and clarity for all customers across Collier Row and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Collier Row, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Collier Row.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
