At Collier Row Florist, we take pride in delivering the freshest flowers to our valued customers in Collier Row and the surrounding areas. We understand how important it is for our bouquets and arrangements to arrive in peak condition, whether you are ordering for your home, your business, or sending a thoughtful gift. That is why we guarantee the freshness of every one of our floral creations for a minimum of five days from delivery, provided they are cared for according to our recommendations.
Your satisfaction is our priority. On rare occasions, flowers may be damaged during transit or may not arrive in the condition you expect. If your fresh flowers arrive damaged, wilted, or substantially different from your order, please contact us as soon as possible after receipt. To help us resolve the issue swiftly, please provide clear photos of the damaged or incorrect items, along with your order details and the delivery date.
We guarantee the freshness and quality of our flowers for at least five full days from the time of delivery. In order to make a claim under this guarantee, please notify us within 48 hours of receiving your flowers if you are unhappy with their freshness on arrival. Where our guidelines for flower care have been followed, and the blooms do not meet our standards, you may be entitled to a replacement or refund.
If your flowers arrive in an unsatisfactory condition or do not meet our quality promise, we offer flexible options to resolve the issue. Depending on the situation, you may choose between:
We will discuss the available options with you and ensure a solution that meets your expectations. Your happiness as our customer is very important to us.
If for any reason you are unhappy with your experience or the flowers you received, please let us know promptly. Our team is committed to investigating all complaints discreetly and professionally. Please have your order number and details ready when providing feedback. We typically respond to complaints within 24 hours and do our utmost to resolve all issues within three working days. Your feedback helps us maintain our high standards and improve our service for everyone in the Collier Row community.
Collier Row Florist is proud to be a trusted name for fresh flower deliveries serving both households and businesses throughout Collier Row and neighbouring areas. Our commitment to quality, reliability, and customer satisfaction is at the heart of everything we do. Thank you for choosing your local Collier Row florist, and please let us know how we can continue to serve you with the finest fresh flowers and excellent customer care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
